Welcome to the Equestrian Web!

Shipping information

Before you place an order, we strongly encourage you to confirm the estimated delivery time for the product you selected which is specified in the product details. Please note that many of our products are hand made and we have a delivery time to allow us to provide you a wide range of choices, your product will be done straight after your order. We will contact you when your product will be shipped. If you need such product from us with urgency contact us and we will check in our limited stock which products are ready for shipping.
For some countries we offer two shipping options though to others just one option will be available. Shipping rates include handling charges and are based mainly upon the weight and destination of the package.

Shipping methods


Chronopost Classic and Chrono 18:00 (1-5 business days)
Rates starting at 9,31 €
Delivery Times are usually 1–5 business days to Portugal and several EU countries. Door-to-door, - Monday through Friday. Online Tracking.


FedEx International Priority (1-3 business days)
Rates starting at 28,01 €
Delivery Times after shipping are typically 1, 2 or 3 business days. Door-to-door, customs-cleared service. - Monday through Friday. Online Tracking.

Returns and Exchanges

Portugalweb offers a 14-day money back guarantee on all products. If you would like to return or exchange an item, please note that it will be of your responsibility to ship the returned product and that shipping costs of returned items will be supported by you.


If you are in a country outside of European Union, you may be subject to import duties and taxes, which are levied once the package reaches your country. Additional charges for customs clearance must be paid by you; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information. Additionally, when ordering from Portugalweb, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods.

General Notes

We do not ship to P.O. boxes so please give street address;
Orders are only considered valid after the customer receives email confirmation;
For Volume Orders, Resellers or Distributor Information please contacts us at info@portugalweb.com.
Currently we are not shipping to all countries in the world so if you do not have a delivering option to your country please email us at info@portugalweb.com